Shipping policy
At Bil-lys, we are dedicated to providing you with a seamless shopping experience for you and your little one. We strive to ensure your baby care products arrive on time and in perfect condition. Below are the details of our shipping policy:
Processing Time
All orders are processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed the next business day. You will receive an email with tracking information once your order has shipped.
Shipping Methods
We offer a variety of shipping options to suit your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next business day delivery (available for select areas).
Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the delivery address. We offer free standard shipping on orders over $50.
International Shipping
Currently, we only ship within the United States. However, we’re working to expand our international shipping options soon, so stay tuned for updates!
Order Tracking
Once your order has been processed and shipped, you’ll receive a tracking number via email. You can use this number to track your order’s status on our website or through the carrier’s website.
Delivery Issues
If your order has not arrived by the expected delivery date, please check the tracking information provided. If there are any issues with your delivery, contact our customer support team at shimieumaru80@gmail.com, and we’ll be happy to assist you.
Damaged or Lost Items
We take great care in packing all orders to ensure your items arrive in perfect condition. If your order is damaged during transit, or if an item is lost, please contact us immediately. We will assist with filing a claim and resolving the issue to get your items to you as soon as possible.
Returns and Exchanges
If for any reason you are not satisfied with your purchase, we offer hassle-free returns within 30 days of receiving your order. Please visit our Returns & Exchanges page for more details.
Contact Us
For any questions regarding shipping or to get help with your order, feel free to contact our customer support team at shimieumaru80@gmail.com or 07432837747. We are always here to help!